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Privacy Policy

 

WE NEVER SHARE OR SELL OUR CUSTOMERS INFORMATION.

Here's the details 

In order to conduct a transaction with you as a customer we require certain information to enable us to provide you with our services. Dent Devils East Sussex is committed to respecting and protecting your privacy in accordance with the EU’s General Data Protection Regulation (EU 2016/679) (“GDPR”) introduced via the Data Protection Bill, to replace the Data Protection Act 1998.

In order to conduct a transaction with you as a customer we require certain information to enable us to provide you with our services. Dent Devils East Sussex is committed to respecting and protecting your privacy in accordance with the EU’s General Data Protection Regulation (EU 2016/679) (“GDPR”) introduced via the Data Protection Bill, to replace the Data Protection Act 1998.

Data entered by you through our website is held securely on servers based in a UK data centre and such data including any images provided by you are used for internal purposes only and are not shared with any third party unless required to by law as detailed below.

We use your information to conduct our business with you for the purposes of providing our services to you and or processing payment from you.

We may use the information we hold for research or internal statistical purposes and this is for our legitimate interests for us to analyse historic activity, to improve our algorithms to help determine future business impact and to further our commercial interests to enhance our services in developing new systems and processes.

Following a completed transaction with you we may contact you and invite you to provide feedback which we may publish on our website and other digital media platforms including social media. This will be with your permission and consent and any published content other than your first name or your title and surname will be anonymous to protect your identity and personal information.

The personal data and information we hold about you is not shared with any external third parties with the exception of where we might be required by law to disclose your personal data to including and not limited to; UK Government Agencies, Regulatory Authorities, External Auditors and External Law Firms.

Any data we hold will not be retained for longer than is necessary and will be managed in accordance with our data retention policy. In most cases the maximum retention period will be for a period of seven (7) years of the invoice date, unless we are required to retain the data for a longer period due to business, legal or regulatory requirements.

We are required by law to retain invoice transaction information and history for a period of seven (7) years which might feature your name, address, contact telephone number, email address, vehicle details and payment method. All documents are stored in digital format on a secured server and may be hosted outside of the UK or the European Economic Area (EEA). Access to encrypted information is restricted by encrypted strong passwords and is only accessible to key personnel and IT technical support staff.

Any data including email correspondence between us and any archived data transferred out of our secure server environment is automatically deleted and destroyed after a minimum 12 months period.

Where payments are made by debit/credit card the details are solely used for the purpose of obtaining authorisation and payment from your card issuer. Whilst we record payment method and amount for receipt purposes, card information details are not stored by us.

At any time you have the right to; a) Request a copy of the personal information we hold about you b) Ask us to delete any of your personal data (subject to certain legal exemptions) c) Have any inaccurate or misleading data corrected or deleted d) Ask us to provide a copy of your data to any data controller e) Lodge a complaint to the Data Protection Authority

For your convenience our website features links to Social Media platforms to give you extra information, which will open in a new browser or may leave our website by clicking through to theirs. In this case, the cookies policy set out on the third party's website will also apply. As this won't be controlled by us, you should read their policy to find out what information is being collected and how it's used.

For access to your personal data we may hold please write to: The Data Protection Officer, Denise Taylor, Dent Devils East Sussex, 15, Birch Estate, Eastbourne, East Sussex. BN23